Payments

If your purchase didn't reach you, please, keep calm. Contact technical support, describing the situation in details. When contacting technical support, please attach a screenshot of the receipt with the specified transaction number. We need a screenshot of the transaction ID number.

You can find the information on the payment in your email or in your payment account.

Important: Intelligently presented information and attached screenshots of receipts help to resolve the situation as soon as possible.

When buying on the Google Play payment platform you need to find the receipt with the GPA number. The GPA number will look something like this: 

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Find the payment information at the link

On this page you need to open "View Order History" and find your payment receipt. In this receipt you need to send your GPA number. 

When you buy on the Microsoft Play payment platform, you need to find the receipt with the transaction number. The transaction number will look something like this:

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You can find information about the payment at the link

Also you can find information about the payment in your e-mail.

When buying on the VK Play payment platform you need to find the transaction ID. Transaction ID looks something like this:

How to find the transaction ID:

1. Go to VK Play

2. Click on the Profile, More, Transactions tab.

3. Select In-game payments.

4. Click on the icon with the details of the desired purchase

5. Send a screenshot showing transaction ID.

1. In-game payments

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2. Details info

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3. Transaction ID

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When making a purchase on the Steam payment platform, you need to find a receipt which shows the transaction number. The transaction number will look something like this:

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You can find information about the payment in the Account Information - Purchase History. In the purchase history select the problem purchase - "I want to see or print a receipt for the purchase.

You can also find information about the payment in your email.

When making a purchase on the App Store payment platform, you need to find the receipt with the transaction number. The transaction number will look something like this: 

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You can find information about the payment at the link

You can also find information about the payment in your email.

When you make a purchase on Robokassa, you need to find the receipt with the transaction number on it. The transaction number will look something like this: 

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You can find information about the payment on the email specified when making the purchase.

When you make a purchase on the PayPal payment platform, you need to find the receipt with the transaction number on it. 

You can find information about the payment on the page of the PayPal payment platform.

You can also find information about the payment on your e-mail account.

You can make purchases through your Personal account. In the upper right corner there is a picture of a shopping cart. Click on the cart icon, select the desired product, and then select the method of payment.

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You can buy a gift through your Personal account. In the upper right corner there is an image of a basket. Click on the cart icon, select the desired item and click on "Buy Gift". In the tab that opens select the fleet, or enter the ID profile of the player you want to buy a gift for. Continue with your purchase as usual.

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If you have problems with making a payment from the payment platform, please contact the technical support service of the payment platform where you have problems.

Each request for a refund is considered individually by the technical support staff.

Refunds can only be made if the following conditions are met:

1. The payment method you used allows a refund (must support a refund).

2. Purchased in-game resources must be on the account in full: silver, gold, VIP status and other must not be spent.

After a refund, the in-game purchase will be deleted from your profile.

Refunds of purchases without notification.

If the return of purchases were made without individual consideration of the situation or warning technical support about the return, the profile will be subject to action.

If during the purchase of one product you received another product on your profile, contact the technical support service, describe the situation in detail and attach screenshots of the purchase receipt. 

Please, don't spend the received goods, otherwise it will be impossible to replace the purchase.

Find information on how to find the payment, you can in "Payment not received".

Special offers have a complicated logic to show, they are different from the shares and come only under certain conditions. 

If you do not have special offers - then they are not available to you at this time.

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If you purchase the premium (VIP) status, you will receive the following bonuses:

- 50% to research points earned per battle;

- 70% Silver earned in battle;

- An expansive hangar for your units;

- Access to VIP consumables;

- Access to VIP stickers;

- Access to VIP camouflages.

If you have vip and you buy more, then old and new vip will be summed up.  

Make sure that the promotion was valid for you at the time of purchase. To do this, restart the game and check if the counter is working until the end of the promotion.

In other cases, contact the technical support of the game, provide all the necessary information.

All in-game purchases go through the Store and not directly to us. It may happen that you made a purchase, however, the Store didn't send information to our server. Your purchase will not be added to your account in such a case. For purchase confirmation we need screenshot from the Store itself, not from your bank count. 

1. Make sure the special offer was active for you at the moment of making purchase. For this restart the game and check if the timer is still working. 

2. Check whether you made a gift or not. Sales and special offers don't apply to gifts.

Otherwise, contact technical support. 

You can enable or disable the overlay in the Steam settings:

Open the Steam client and there go to Steam> Settings> In Game. Check the box next to Enable Steam Overlay in Game.